Overview
Duties & Responsibilities:
Engage with customers via live chat to provide prompt and accurate assistance,
addressing queries, resolving issues, and ensuring a positive customer experience.
Communicate with clients through Teams channels to address queries, provide updates
on services, and gather feedback to continuously improve service delivery.
Amend customer bookings in accordance with their requests, ensuring accuracy and
adherence to company policies and procedures.
Identify and resolve customer issues and complaints effectively, escalating complex issues
to appropriate channels as needed to ensure timely resolution.
Required Skills:
A good grasp on English, with excellent communication skills.
An intermediate level of computer literacy with proficiency in MS Office applications,
email drafting and report writing.
A minimum typing speed of 40 wpm with 100% accuracy.
Should be an effective team contributor with good interpersonal skills.
Should be able to prioritize and manage their time as required.
Analytical approach to work and attention to detail and accuracy.
Qualifications:
Bachelor’s degree.
Freshers can apply.
A basic understanding of contract terminology used in airline/hotel contracts.
At least one year of work experience within an airline/hotel reservation function.
Working hours: Shifts (1:00 pm to 10:00 pm, 2:00 pm to 11:00 pm, 3:00 pm to 12:00 am, 4:00pm to 1:00 am, 5:00 pm to 2:00 am)