Overview
- Process Implementation / Automation:
Conduct Weekly maintenance of Current ERP systems and 3rd Party add-on systems to optimize scalability
Developing automation on processes to collect and drive data on sales, delivery, customer service, billing, invoicing, recurring billing accounts
Creating large quantity automations on service delivery actions resulting into saving enormous number of man-hours
Documenting & maintaining flows & automation to ensure training & efficiency
Improving the data flow between multiple systems and enchaining the CRM user interfaces
- Business Analysis:
Designing and maintaining metrics models and reports based on collected data
Creating automated performance tracking and audit reporting screens for daily monitoring
Automating system wide reports in sales, service delivery & customer service
- 3rd Party Customer Projects:
Effectively lead & project manage Podio, Globiflow & third party app implementations on tactical automation projects for customer’s ecommerce websites
- Podio & Globiflow Trainer:
Conduct classroom & online training sessions on Podio CRM & Globiflow automations
- Tools:
Podio, Globiflow, Globimail, Hubspot, Zapier, Right Signature, Talkdesk, Twilio, MSVisio, Lucidchart
About Webware.io
Webware.io is a complete tool kit designed to help small businesses easily navigate the digital world. Webware’s technology platform provides everything small businesses need to manage and grow a successful online presence, from designing and building websites and online stores, to SEO Marketing services and creating loyalty programs. With services embedded into the Webware platform, businesses can access all the tools they need from one easy-to-use workspace.