Overview
We’re building “Shopify for Travel”. Our customers can get a stunning website for their travel business within minutes; with an online booking engine, a backoffice system, digital marketing tools, and various inventory distribution tools.
What will you be doing
- Multi-channel customer support (phone, email, WhatsApp, etc) in a non-scripted process, which involves understanding customer issues, determining the root cause, discussing possible solutions, and finally resolving the problem.
- Hands-on problem solving: understanding & resolving customer issues by replicating them in our test environment and finding solutions (or workarounds).
- Identifying bugs in our system
- Testing new features
- On-boarding, account setup, and training of customers
- Building sustainable relationships of trust with customers through open and interactive communication
Why should you apply
- Small team, big opportunity: You will be part of a small, 2-3 member operations team. If you get a kick in learning new things, getting your hands dirty, and getting stuff done – this is the right opportunity for you.
- High level of ownership & independence: We will discuss and set out the goals, but it is you who will come up with the action plan. Enjoy this elbow room to get to your goal, your way.
- Lots of opportunities to learn and grow. You will be working with a plethora of proprietary and third-party digital tools on a daily basis (our own platform, blogging engines, Google Search Console, Google Analytics, subscription billing software, ticketing software, etc)
- There is an element of Software QA also in this role. This is a good opportunity for folks who are looking to move into Software Testing/QA in the future.
- Competitive salary: We’re offering best-in-market salaries for the right people.
Who do we think will be a good fit
- Education: B.E. / B.Tech. (in any engineering discipline – CS / IT preferred), or BCA / MCA. Freshers can apply.
- Good communication skills: Strong written and verbal communication skills.
- Enjoy tinkering with new technologies and a knack of figuring things out on your own.
- Working knowledge of modern digital products/tools. Your work will require you to deal with a lot of digital tools, like, content management systems, screen capture tools, basic photo editing tools, basic video editing tools. You need to have the ability to learn & adapt quickly.