This position has been filled
Overview
Responsibilities:
- Communicating with customers through various channels – Responding to customer emails and phone calls.
- Acknowledging and resolving customer complaints.
- Provide information on our products.
- Assist customers with order placement, cancellation & refund, package tracking status etc.
- Maintaining records of customer interactions, feedbacks, and complaints.
- Co-ordinating with the various departments to resolve customer queries.
- Ensure customer satisfaction by providing professional customer support.
- Maintaining quality customer service by establishing and enforcing organization standards.
Qualification:
Graduate with excellent written and verbal communication skills
- Ability to meet deadlines
- Ability to prioritise and multitask
- Prior experience in Customer Service would be an added advantage
- Freshers may apply
Call: 7900195764
About TeaTrunk.com
Tea Trunk is a 5 year old gourmet tea company. We source teas from farmers directly and craft them into unique blends. Our teas are served in over 250 locations across India and through our online store we ship worldwide.