Overview
Managing and troubleshooting domains and user accounts
Handle all IT related issues/problems which may occur during day to day operation.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Prioritize and manage several open issues at one time
Ability to provide step-by-step technical help, both written and verbal
Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
Ability to work well in a team
Problem solving skills
Ability to prioritize your workload & attention to detail.
Good understanding of computer systems, mobile devices and other tech products
About Tangentia
Tangentia is headquartered in Toronto, Canada, Tangentia has associates & ecosystem partners operating globally.Tangentia is a leading boutique consulting, technology and outsourcing firm with a comprehensive portfolio of solutions that can bridge the most challenging technology gaps while creating significant cost efficiency. As a Premier Partner of IBM, Tangentia’ s areas of focus include e-Commerce, B2B and EDI, Enterprise & Cloud Security (IAM), Service Oriented Architecture (SOA), Cloud Infrastructure and Cloud Integration, Business Analytics (BA) and Application Development across multiple industries like Banking & Financial Services & Insurance(BFSI), Retail, Consumer Packaged Goods (CPG),Telecom, Healthcare and Government.