Overview
Character description:
• Should have excellent communication skills.
• Must be a team player and work well in a collaborative environment.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Must have knowledge of outbound and cold-calling.
• Must have minimum 6 months experience working with EMEA clients.
• Must have basic knowledge of time zones.
• Must be aware of B2B business model.
Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all time.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Maintains quality service by establishing and enforcing organization standards.
Education:
• UG or Graduation or Equivalent.
Shift Timings:
? From 1.30 PM to 10.30 PM during weekdays with weekends and public holidays off
About Source It Out KPO Services Pvt Ltd
Source It Out (SIO), is an outsourcing company with a large UK client base. We are thrilled and excited to offer this opportunity to join our team of diverse professionals to acquire skills on the job and apply your knowledge to future roles at Source It Out. We are growing rapidly across various technical and non-technical essential business processes. We assist SME’s & Startups to grow along with us by sharing our knowledge and effective work culture. We are a young, vibrant and energetic bunch of people looking out for someone like-minded to join this incredible journey to success.