Overview
Responsibilities:
· Regular updating of Rate and Inventory based on Market and Hotel position.
· Handling all OTA businesses for the clients assigned
· Review Management and key insight sharing for the assigned clients
· Handling Revenue Analysis Management in order to maximize revenue growth.
· Follow up on daily basis with OTAs over confirmation, cancellation, retention and no shows.
· Maintaining database regarding payment details of different OTAs, i.e., reconciliation.
· Keeping a track over PLB (Performance Linked Bonus) running over OTAs.
· Keeping a track over VCC (Virtual Credit Card) payment details, through extranet.
· Maintaining bookings OTA wise weekly/fortnightly/monthly.
· Establishing Tie-ups with new online partners.
· Keeping competitive rates on website with OTAs, maintaining in house promotions on regular intervals
· Designing mailers and new promotion techniques for OTAs & corporate clients.
· Forwarding all the booking mails coming through OTAs to info, FOM, Manager admin, Finance & Manager operations, mentioning the mode of payment and exact calculation of the room tariff.
· Website Management
· Handling Web chat service for hotel website
· Handling website rate and inventory accordingly.
· Managing offers for the hotel’s website.
Educational & Experience Requirements:
• Must be a graduate & above (Preferred background: Economics & Commerce, Hotel Management- Reservations, and BBA)
• Must possess prior Hotels Reservations Experience with Handling OTAs as the major.
• Knowledge of OTA Extranets and Channel Managers its operation
• Must have good understanding of Market Dynamics and its Seasonal Behaviour
• Well versed with computer internet Surfing, MS Office and Email etiquettes
• Good communication skills
About Scalenxt Global
ScaleNXT is a sales intelligence company focussed on the Hospitality and Tourism industry. With our unique creative strategies and best practices, we provide properties an effective solution to increase the value and profitability of their hospitality assets. Our diverse and experienced team comes at a fraction the cost of adding an in-house team. We work in developing pricing through revenue management and channel management, positioning through our sales and marketing team and promotion through our website and online reputation team. Our hospitality DNA of over 10 years comes from the varied industry experience of our founders with a pulse of the industry globally and locally.