Overview
We’re looking for a caring and photography-loving Customer Service Lead. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvement, and working closely with our teams to continuously improve our service quality.
Essential Duties and Responsibilities:
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLA’s
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor’s Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography
About Photojaanic
Your best memories and photos deserve to not be locked up and lost on devices.
Bring your best moments into your life. Photojaanic helps people print the stories they care about. We believe capturing moments and pursuing creative interests matters.
We're based out of Goa and Singapore. We design, develop, manufacture and market all of our products. Quality control and product innovation are important to us. We are also the exclusive marketer and manufacturer of the Kodak Collections premium range of photo albums.