Overview
Job Overview:
The Operations Manager will be in charge of liaising with customers and local storytellers to ensure smooth operations of tours. An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule.
Responsibilities and Duties
Attending to customer calls and enquiries
Recommending tours and upselling tours
Assisting customers with the booking process
Requesting customer reviews and feedback
Maintaining customer relationships and increasing customer loyalty and referrals
Engaging with local hosts, musicians, and experience centers.
Tour coordination and ensuring smooth operations
Preparing Management reports
Qualification:
Graduate / Postgraduate majoring in Business Management/ Event Management/Hospitality/ Tourism Management
1-2 Years Experience
Location: Goa
Key Skills:
Customer Relationship experience.
Highly Punctual
Excellent communication skills
Use critical-thinking skills to reach objective conclusions
Ability to make decisions under pressure
Team Management experience
Confident and outspoken
Driven to achieve excellence
Has own transport to travel across Goa
About Make It Happen
Make It Happen is an experiential travel company that specializes in designing and curating unique experiences that champion local cultures and help travelers connect with local communities in a more meaningful way.
We design soul-stirring experiences such as Heritage Walks, Village Saunter experiences, Culinary Experiences, and Art Trails, that are informative, intimate, and immersive and guided by passionate and knowledgeable local storytellers,
For each destination, we curate a range of options to experience a place holistically or just through specific areas of interest. Our ultimate goal is to enable travellers to see destinations & cultures with new eyes, whilst supporting local talent and economies.