Tele caller

Overview

Responsibilities:

·        Make outbound calls to potential clients to generate leads and set up appointments for our sales team.

·        Handle inbound calls from clients and provide them with information about our services and products.

·        Keep detailed records of calls, including the nature of the call, the outcome, and any follow-up actions required.

·        Collaborate with the sales team to develop new strategies for generating leads and closing deals.

·        Provide excellent customer service to all clients, answering questions and addressing concerns promptly and professionally.

Functionalities:

·        Conduct market research to identify potential clients and understand their needs.

·        Use a customer relationship management (CRM) tool to track leads and manage client interactions.

·        Follow up with clients to ensure their needs have been met and to build long-term relationships.

·        Provide regular reports to management on call volume, lead generation, and sales conversions.

·        Attend team meetings to share insights and collaborate on strategies for improving sales performance.

Minimum Qualifications:

·        High school diploma or equivalent.

·        At least one year of experience in a similar role, preferably in the IT services industry. Freshers with excellent communications skills are welcome.

·        Excellent communication skills English/Hindi, both written and verbal.

·        Ability to multitask and prioritize tasks effectively.

·        Comfortable working with technology, including CRM tools and Microsoft Office.

·        Strong problem-solving skills and a positive, can-do attitude.