Overview
Customer Service Manager
Location: Porvorim, Goa
Salary: upto 8 LPA
Experience: 5+ yrs experience in Customer Service and Team Handling.
Notice Period: Immediate Joiner Only
Perquisite
Good Communication skills.
Experience in Escalation and Grievances Handling
Has managed a team in a fast paced environment.
Educational Qualification
? Graduate in any stream or above
? Any Social Media management certification (Preferred)
Requirements:
1. Minimum 3+ year of Escalation/Grievances handling
2. Experience on the Social Media Platform
3. Experience in Customer Centric approach
4. Excellent – High Level Communication skills – English Proficiency (Spoken & Written)
5. MS Office
6. Good analytical skills.
7. Handle Team Training.
8. Good in excel and reporting
Roles and Responsibilities:
1. Handle all customer queries and complaints raised on the social platforms like Facebook, Twitter, Instagram and Linkedin.
2. Connect with the customers through Call, E-Mail or Social media platforms to provide the best possible resolution.
3. Understand the customer grievances and provide appropriate resolution.
4. Solving and answering customer issues, complaints, questions or queries in close coordination with the other departments.
5. Take a customer-focused approach to handle complaints and escalations.
6. Strong follow-up required on all the assigned cases.
7. Team Handling