Customer Service Executive – Social Media Grievances Handling
Location: Porvorim, Goa
Salary: upto 6 LPA
Notice Period: Immediate Joiner Only

Educational Qualification
? Graduate in any stream or above
? Any Social Media management certification (Preferred)

1. Minimum 1 year of Escalation/Grievances handling experience on the Social Media Platform
2. Experience in Customer Centric approach
3. Excellent – High Level Communication skills – English Proficiency (Spoken & Written)
4. MS Office
5. Candidates from hospitality industry preferred.

Roles and Responsibilities:
1. Handle all customer queries and complaints raised on the social platforms like Facebook, Twitter, Instagram and Linkedin.
2. Connect with the customers through Call, E-Mail or Social media platforms to provide the best possible resolution.
3. Understand the customer grievances and provide appropriate resolution.
4. Solving and answering customer issues, complaints, questions or queries in close coordination with the other departments.
5. Take a customer-focused approach to handle complaints and escalations.
6. Strong follow-up required on all the assigned cases.
7. Provide resolution within the framed timelines.
8. Ensure that all written communication is carried out as per the customer care procedures and standard.
9. Strong sense of ownership is a Must.
10. Showing empathy to customers on call.

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