Title: Operations Executive (Chat Process)

Job Type: Work from office

Location: Panjim, Goa
Qualification: Graduate
Salary: 20K

Shifts – (Drop is provided)

1:00 pm to 10:00 pm

2:00 pm to 11:00 pm

3:00 pm to 12:00 am

4:00 pm to 1:00 am

Duties & Responsibilities

• Engage with customers via live chat to provide prompt and accurate assistance,

addressing queries, resolving issues, and ensuring a positive customer experience.

• Amend customer bookings in accordance with their requests, ensuring accuracy and

adherence to company policies and procedures.

• Identify and resolve customer issues and complaints effectively, escalating complex issues

to appropriate channels as needed to ensure timely resolution.

• Communicate with clients through Teams channels to address queries, provide updates

on services, and gather feedback to continuously improve service delivery.

Required Skills

• A good grasp on English, with excellent communication skills.

• An intermediate level of computer literacy with proficiency in MS Office applications,

email drafting and report writing.

• A minimum typing speed of 40 wpm with 100% accuracy.

• Should be an effective team contributor with good interpersonal skills.

• Should be able to prioritize and manage their time as required.

• Analytical approach to work and attention to detail and accuracy.

Preferred Skills

• A basic understanding of contract terminology used in airline/hotel contracts.

• At least one year of work experience within an airline/hotel reservation function.

View more jobs at Jobs for Goan