SME – Network and Voice

Overview

Core Responsibilities
o Hands on experience and expertise of Cisco Devices like Core Switches, ASR routers, ASA firewall, Meraki, Catalyst switches, UCS, Call Manager and Cisco Unity
o Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services
o Specific knowledge of Ciscos UC portfolio including, but not limited to Communications Manager (CUCM), Unity Connection, Unified Presence (Jabber), Voice Gateways, IP Phone
o Understanding of IP Telephony protocols
o Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.
o Working knowledge on Quality of Service (QoS) and Class of Service (CoS), and VoIP technology
o Strong understanding and experience with Network protocols /services/technologies like BGP, OSPF, ISIS, IP/MPLS, QoS, MPLS Traffic Engineering, Multicast, SDWAN and NAT
o Hands on experience with Network inventory and Monitoring tools such as LanSweeper, HP Network Node Manager, Solarwinds, Sniffer, PRTG and Cisco Works.
o Experience troubleshooting stateful packet flows and common network issues related to packet switching/routing
o Network administration/ automation including network hardware, i.e. routers, switches, firewalls, network security devices installs and patch management, Network problem determination and resolution, log analysis, etc.
o Good knowledge on authentication methods like Radius & Tacacs.
o Review network security threat logs for intrusions and compromises and provide solutions
o Proficiency in creating network isolation by way of creating DMZ, VLAN, Micro segmentation
o Write well designed, efficient, and readable process documentation following technical documentation standards
o Support and maintain existing network infrastructure adhering to SLAs
o Drive customer communication during critical events

Organisational Responsibilities
o Seek and participate in support opportunities across the organization
o Actively participate in the skill development of your colleagues (workshops, presentations)
o Actively contribute to corporate knowledge base
o Follow Agile/ITIL practices
o A Team player with positive attitude
o Excellent interpersonal and communication skills
o Open-minded, adaptable to new environments and a quick learner

Required Candidate profile

Desired Skills
o CCNP Voice Certification
o Cisco Video & Unified Communications (Cisco / Microsoft)
o Cisco Call Manager and Unity
o 5-7 years of hands on experience on Cisco Products
o Bachelors degree in Information Technology, Computer Science, Engineering or a related field

*Willing to work in shifts

Optional Skills
o AWS/Azure
o VMWare/Hyper-V
o CCIE Voice/Collaboration
o CCIE R&S