L3 – Wintel Administrator

Overview

Job Outline

Experience – 8 to 11 years

Timing – 24X7 rotational shift.

Reporting to Team Manager, Wintel / System Administrator is responsible for handling support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software

Wintel Administrator Responsibilities

• Manage Active Directory, DNS, DHCP
• Troubleshooting hardware and operating system issues
• Raid, Disk Management and Image Creation
• File and Print Server administration
• Patch Management
• Backup and Restore Management
• Server Monitoring, Migration and Deployment
• Active Directory administration
• Windows Server Builds and Decommissions
• VMware Infrastructure – HA, DRS, SRM, vSAN
• Deep understanding of virtualization technology, Troubleshooting skills and File Servers.
• Experience working on Windows Server 2003,2008,2012,2016
• PowerShell experience
• Azure / AWS and O365 administration experience
• Excellent Knowledge windows Server’s performance and Troubleshooting
• Good Knowledge of Wide range of Server hardware of different vendors like Cisco HP IBM etc
• Network Administration: – Basic working knowledge of L2 Switch configuration stacking and VLAN provisioning as well as problem identification and troubleshooting. Coordinating with L2/L3 Network Administrator.
• Incident, Problem and Change management as per the ITIL Standards.
• Monitoring and management of system alerts and notifications and response as per defined processes and procedures using ticketing system
• Communication with customers as required keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Write well designed, efficient, and readable process documentation following technical documentation standards
• Support and maintain existing Wintel infrastructure adhering to SLAs
• Drive customer communication during critical events

Organisational Responsibilities

• Seek and participate in support opportunities across the organization
• Actively participate in the skill development of your colleagues (workshops, presentations)
• Actively contribute to corporate knowledge base
• Follow agile practices

Desired Skills

• VMWare Certified Professional
• MCSA 2012 / 2016
• Office365 / Azure Administrator
• 8 years of hands on experience on Windows, VMware, Cisco UCS and wide range of Server hardware of different vendors like HP, IBM etc
• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field

Optional Skills

• AWS/Azure Experience
• DevOps Exposure
• Exchange, Mimecast and Intune administration
• Citrix Xen-App / Xen-Desktop / NetScaler administration

Professional Skills

• A Team player with positive attitude
• Excellent interpersonal and communication skills
• Open-minded, adapt quickly to new environments and a quick learner