Overview
We are looking for an organized and resourceful assistant to help with our administrative and operational tasks. You should be actively invested in building and improving communication processes, business processes, and overall workflows.
Ideally you’re looking for a long-term partnership where we both grow and thrive together for years to come.
Job Role
– Receiving and replying to all client enquiries via email and phone.
– Tracking payments, building and maintaining a client database.
– Coordinating between different departments.
– Client progress follow-up every 3-months, after which a new set of plans need to be emailed.
– Handling and responding to all online communication generated through our website.
– Feedback and customer care: Set standard procedures and practices to communicate with clients. Engage with them and take their feedback.
– Build a strong team by hiring customer care executives, nutritionists and other roles that may be required as the company grows
– Coordinating with the web developer when required for website maintenance, updates or issues.
– Coordinating with the content production, social media marketing and digital marketing teams.
Requirements
– First and foremost, you should be an efficient problem solver who is always looking to learn more.
– You should be a native-level English writer and speaker with a knack for catching (and keeping) people’s attention.
– You should be highly proficient with MS-Office, GSuite and or other office management softwares.
– A keen interest in technology is very important for the progress of the company. You should know your way around the internet and learn new tools and techniques that can help us grow faster.
– Familiarity with online products/ courses is a must, but you don’t have to be an expert.
– Must have 1-2 years prior experience in administration and management, creation of SOPs.
Logistics
You will work from Mon-Friday, between the times of 9am and 6pm Indian Standard Time, as this is when we will collaborate most often.
You must be open to regular communication and consistent updates and availability.
About HIC
We are a Goa based nutrition and exercise based start up involved in helping children, teens and young adults in helping them grow to their maximum potential. It’s a very unique concept not only in India, but in the entire world. We are launching on the 15th July. We have not disclosed our website for maintaining secrecy.