Overview
Job Overview
Grassdoor is hiring talented individuals to join the growing team at Grassdoor.com. We are
looking for people who exemplify strong work ethics, values, dedication and character with the
ability to make independent, intelligent decisions. If you thrive in a fast-paced environment,
which is focused on exploring and developing the next-generation technology while offering
opportunities for advancement, apply today. Consider yourself a good fit if you’re passionate
about E-commerce, logistics, and delivery with great communication skills.
We are looking for a Customer Service Executive to provide outstanding service to our
customers and potential customers. You will be required to answer queries, handle complaints,
and troubleshoot problems in a professional and polite manner to ensure effective resolution and
customer satisfaction. The ideal Customer Service Executive will be customer focused, detail
orientated, and target drive n. You should be polite, accurate, knowledgeable, and able to work
well within a team.
Roles and Responsibilities:
- Interact with customers to provide and process information in response to inquiries,
issues, and requests and maintain a strict SLA for replies. - Deep dive into actual issues/concerns raised by users and liaise with internal teams to find
a resolution. - Be able to work across multiple channels to communicate with customers and handle
queries. - Ensuring high standards of tone and language in all written and verbal communications to
customers and internal stakeholders. - Resolve customer complaints in the most efficient and effective manner, referring to
issues using correct escalation procedures. - Identify patterns and devise ideas to improve Grassdoor’s customer support ecosystem.
- Understanding and using the required software, reports, tools, and metrics.
- Striving to achieve first call resolution and maintain the quality of service.
Requirements, Experience and Qualifications:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Outstanding Communication Skills ( American Accent is a plus)
- Critical thinking based on analytics
- Ability to handle stressful situations appropriately.
- Ability to multitask, set priorities and manage time effectively.
- Sound judgement and take decisions
- Attention to data in detail
- Good listening & probing skills
- Self-motivated and highly reliable
- Graduate in any field
- At least 1 – 2 years’ of relevant work experience
Work Timings:
- US Shift-Rotational