Overview
Essential Duties and Responsibilities:
– Ensure speedy maintenance and repair of vehicles through clear identification of customer’s needs and accurate demanded repair understanding by using probing sheet.
– Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).
– Provide clear cost estimates and keep customers informed of work progress.
– Monitor the work progress and keep customers informed of changes in cost and completion times.
– Ensure clear and precise service invoices that show parts, Labour and lubricant charges.
– Take all necessary actions to resolve customer complaints as per promised time.
– Ensure all customer vehicles are clean and ready according to the promised delivery time.
– Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customers satisfaction.