Overview
Duties and responsibilities
Carry out basic troubleshooting;
Be the first point of contact for customers via phone, email or the support helpdesk so that engineers can resolve their audio-visual support issues;
Open and maintain customer accounts on CRM systems;
Record all issues in our support helpdesk;
Manage the support helpdesk;
Track issues to resolution;
Facilitate the updating of the internal knowledge base with issue resolution details;
Gather customer feedback.
Essential education and skill requirements
A friendly manner with excellent English language written and verbal communication skills;
Proven customer support experience and customer service skills;
Familiar with CRM systems;
Solid organisational skills including attention to detail and multi-tasking skills;
Excellent problem solving skills;
Ability to work individually and in a team;
Very strong educational background;
Strong working knowledge of Microsoft Office, including Skype for Business.
About CT Global AV Solutions Pvt Ltd
Why Commtech Global?
Our vision is to be the most trusted global leader for audio-visual professional services and support. How we work toward achieving this goal is through our people.
We are focused on developing our employees so that they can continue to grow and advance to their career aspirations. From the beginning of your employment we will put in place a development plan to help you meet your personal goals and interests.
All of our employees are valued tremendously and never taken for granted.
This is your opportunity to work in a work environment that is positive, challenging, rewarding, and fun.
About Commtech Global?
We provide expert audio-visual consultancy and support services to businesses within the supply chain so that they may deliver effectively to their customers.
Our flagship product is AV Assist, a remote support service for AV-IT service integrators and their end users.