Overview
Job Description:
-Being the main point of contact between the company and a number of named accounts
-Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
-Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
-Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
-Collaborate closely with team members to support renewals and expansion opportunities
Qualifications:
-Prefer graduates or postgraduates
-Comfort in a startup environment we move quickly and wear many hats in a dynamic environment
-0-2 years experience in Customer Success, Relationship Management, Account Management, or similar role
-Good communication skills, and comfortable to speak in English and Hindi