Overview
Required:
-1 to 3 years operational experience in the eCommerce/Retail/Internet industry.
MBA preferred
-Experience and expertise in client-facing roles
-Excellent team management skills Ability to organize operational people to achieve goals in a timely fashion Great communication skills, both in Hindi and English
-Strong Analytics Skills
-Ninja-level skills with MS Excel A calm demeanor such that you are able to handle pressure situations which are bound to happen Good to Have:
-Exposure to business software like ERPs, Inventory systems, accounting packages or other such
Responsibility :
-Managing the eCommerce operations of a number of clients depending on the size of the accounts
-Ensure that all the products of the clients are listed correctly on all marketplaces Assign work on a daily basis to the operational team and Account Executives under you Handle and resolve client escalations Ensure that the orders are fulfilled smoothly by the clients’ warehouse staff Report on numbers to the management team and the client
-Coordinate with marketing team for account related promotions
-Ensure overall growth of the Account