Overview
-Perform initial on-boarding of clients, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
-Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
-Work with customers to ensure they are leveraging effectively and finding value in our services
-Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
-Drive upgrade revenue through increased product adoption and increased usage
-Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team
-Serve as the primary interface to manage and resolve any critical situations
-Proactively identify account risks and drive mitigation strategy
What we’re looking for:
-3+ years working in account management, customer success management, or equivalent
-Proven proficiency in customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success.
-Ability to align internal resources to meet customer requirements and deadlines
-Strong leadership, teamwork, & cross-group collaboration skills
-Ability to effectively communicate through all mediums (verbal, listening, written).
-Proven track record of sustaining & growing complex relationships including contract management.
-Extremely organized, with effective time management skills
-Ability to perform and deliver in a fast-paced environment