Overview
Key Responsibilities
Develop and execute comprehensive training programs for front office, housekeeping, F&B, and support teams.
Conduct onboarding and orientation programs for new hires.
Identify training needs through performance evaluations and operational feedback.
Ensure compliance with brand standards, health & safety regulations, and company policies.
Facilitate workshops on customer service excellence, leadership, and operational procedures.
Monitor training effectiveness and track KPIs such as guest satisfaction scores and service quality metrics.
Manage training budgets and training materials.
Coach department heads to support continuous employee development.
Qualifications & Skills
Bachelor’s degree in Hospitality Management, Human Resources, or related field.
4–7 years of experience in hospitality operations or training roles.
Strong knowledge of hospitality service standards and guest experience management.
Excellent presentation, communication, and coaching skills.
Ability to work in a fast-paced, service-oriented environment.
Key Competencies
Leadership & Team Development
Customer Service Excellence
Performance Management
Organizational & Planning Skills
Adaptability & Problem-Solving
Intrested Candidaes can Share Resume on 8554990357 or hr.candolim@theacaciahotels.com