Overview
Purpose of the Role:
We are looking for someone who is curious and enthusiastic about bringing like-minded people together to help them do their work better.
About the Position:
The Community Manager position is responsible for identifying and creating opportunities for like-minded groups or individuals to engage with each other. It will demand high levels of engagement and persuasiveness and will play a pivotal role in creating impactful communities that make work better for our members.
Overall Accountability:
1) Relationship Management:
Maintaining a productive relationship with members and making work better for them by either providing reasonable solutions within the agreed timeline or by making the right connections.
Building a relationship by understanding the company and helping pair solutions to their problems.
Building a relationship with individual members to help them network, collaborate and develop meaningful work relationship.
Timely communication to respective members’ on ticket resolution.
Troubleshooting Member issues
91springboard relationship with members:
Checking for future needs and problem-solving.
Managing changes on the invoice due to fluctuations in the type of membership and/ or change in number of memberships and or other needs.
Ensuring Timely collection of payments for respective accounts
Timely communication of invoices to respective member companies
2) Drive customer success
Educating and adoption of boosters and other 91 programs (e.g. GFE, Niti Aayog partnership)
Design & Deliver member-centric experience and interactions based on common interests and member company growth goals.
3) Onboarding new members into the community
4) Customer Acquisition
Deliver Hub tours for potential leads (walk-ins or Sales pipeline) through introducing the space and community in a manner that caters to their specific needs.
5) Data accuracy
Ensuring member data is updated and is current in the cowork platform
Ensuring lead data is updated in the CRM platform
Ensuring Community Data is being updated in the events database
6) Ensuring standard monthly communication is shared with respective members.
7) Delivering assigned projects as per the 91s framework.
8) Ensuring each member feels that they belong to 91springboard community and are valued as such. Be thoughtful while interacting with members.
Minimum Requirements:
0 – 2 years prior work experience
Graduate Degree
Extra points for successful experience in co-curricular activities
Primary Responsibilities: Community Management
Required Skills:
Extremely motivated, diplomatic, social, energetic, persuasive, humble, organized, patient and hardworking with great communication skills; good written & spoken English
Required abilities:
Extra points for past startup experience
About 91springboard
91springboard is a vibrant coworking community of freelancers, startups and established small to large businesses. We are dedicated to making your work-life easy and fun while playing an integral role in helping your organization grow. Members of 91springboard get access to a coworking space with 24X7 office-infrastructure support, key service providers, knowledge sharing & collaboration, networking and of course, a free-spirited culture that breeds innovation!
91springboard coworking: A large and lively space that works on a simple ‘plug-and-play’ format. Our plans are tailored to our members’ individual needs, be it a freelancer who comes in part time or a 20 person team that needs privacy. Members can simply focus on their work instead of dealing with the hassles of real estate leasing, security management, internet problems, facilities management, power backups etc. Infrastructure aside, our members gain access to the 91springboard network and enjoy a sense of community stemming from an environment of like-minded individuals.
91springboard network: More than just a coworking space, we seek to be an access point where people can gain the knowledge, network, and support to grow their business. We organize a number of meetups and events aimed at the larger entrepreneurial community across our cities. These events and meetups range from networking opportunities to workshops and talks to investor pitch sessions. Our events are open to the public and usually free of cost, working on a first come first serve basis; however, 91springboard members do get discounted or free access.