Overview
Job description:
As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience and onboarding is the first step of that process.
Key Responsibilities
- Customer onboarding with product trainings
- Managing & organizing training programs for partners
- Handling customer queries and issues
- Discussing customer feedback received with product management and internal teams to drive successful product implementation
- Own and manage customer relationships from the point of sale through successful implementation.
- Create initiatives that help the customer define their needs and manage their timeline toward seeing value.
- Work with sales, product management, and support teams to ensure that each piece of the journey meets customer expectations.
- Respond to customer emails, chats, and calls regarding implementation.
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
- Build evergreen content and resources for customers to use for education and to drive rapid product adoption.
- Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
- Create repeatable processes, resources, and frameworks to use when onboarding customers.
Skills & abilities:
- 0-2 years of experience in customer support field
- Skilled in MS office/Excel and data analysis
- Positive attitude and patience
- Good communication skills.
- Should be fluent in speaking English.
- Knowing any of the below languages will be a bonus
- Hindi, Marathi, Kanada, Tamil, Telugu
Location Bangalore or Goa
Salary- Based on the experience
About Spintly (By Mrinq Technologies LLP)
Spintly is a cloud-based workforce management system developed by Mrinq Technologies LLP with 30 + employees in two locations, Goa and Bangalore.
It is a comprehensive Access and Attendance system, which includes visitor management systems, shift management, leave management, remote employee management, etc.
Please check our product webpage at www.spintly.com for more information about our products.