SME – Network & Voice

Overview

Job Description:

Responsibilities:

·       Hands on experience and expertise of Cisco Devices like Core Switches, ASR routers, ASA firewall, Meraki, Catalyst switches, UCS, Call Manager and Cisco Unity

·       Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services

·       Specific knowledge of Ciscos UC portfolio including, but not limited to Communications Manager (CUCM), Unity Connection, Unified Presence (Jabber), Voice Gateways, IP Phone

·       Understanding of IP Telephony protocols

·       Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.

·       Working knowledge on Quality of Service (QoS) and Class of Service (CoS), and VoIP technology

·       Strong understanding and experience with Network protocols /services/technologies like BGP, OSPF, ISIS, IP/MPLS, QoS, MPLS Traffic Engineering, Multicast, SDWAN and NAT

·       Hands on experience with Network inventory and Monitoring tools such as LanSweeper, HP Network Node Manager, Solarwinds, Sniffer, PRTG and Cisco Works.

·       Experience troubleshooting stateful packet flows and common network issues related to packet switching/routing

·       Network administration/ automation including network hardware, i.e. routers, switches, firewalls, network security devices installs and patch management, Network problem determination and resolution, log analysis, etc.

·       Good knowledge on authentication methods like Radius & Tacacs.

·       Review network security threat logs for intrusions and compromises and provide solutions

·       Proficiency in creating network isolation by way of creating DMZ, VLAN, Micro segmentation

·       Write well designed, efficient, and readable process documentation following technical documentation standards

·       Support and maintain existing network infrastructure adhering to SLAs

·       Drive customer communication during critical events

Organizational skills:

·       Seek and participate in support opportunities across the organization

·       Actively participate in the skill development of your colleagues (workshops, presentations)

·       Actively contribute to corporate knowledge base

·       Follow agile practices

·       A Team player with positive attitude

·       Excellent interpersonal and communication skills

·       Open-minded, adaptable to new environments and a quick learner

Job Requirements:

·       Education: Bachelor degree in Information Technology, Computer Science, Engineering or a related field

·       Experience: 6-8 years of hands on experience on Cisco products

·       Cisco Call Manager and Unity

·       CCNP Voice Certification

·       Cisco Video & Unified Communications (Cisco / Microsoft)

Optional skills :

o   AWS/Azure

o   VMWare/Hyper-V

o   CCIE Voice/Collaboration

o   CCIE R&S

Working hours – US shifts (6:30pm – 3:30am)