Business Process Analyst

Overview

POSITION: Business Process Analyst

POSITION FUNCTION:

This position is an essential support role in the Webware.io organization and is responsible for translating business processes into BPMN-compliant process maps while working with all levels of the organization to identify business process activity owners to acquire thorough knowledge of each functional department’s operations and procedures and in turn work independently to draw Process Maps and write a Job Guide to include RACI Matrix, Business Rules and Standard Operating Procedures.

DUTIES & RESPONSIBILITIES:

Process Documentation:

• Identify and document workflow processes at an appropriate level of detail and in a consistent format across departments
• Review and validate existing documentation and workflows activities/tasks. Interview, observe, etc., to effectively identify and decompose current state process information
• Educate members of the organization on business process terminology, modeling, symbols, and workflow process documentation
• Submit draft workflows for review and approval by process owners
• Collaborate to develop and maintain a catalog of process flow diagrams that capture end-to-end business processes and contributes to the creation of process documentation for the organization

Process Improvement:

• Collect and document business requirements for project and process improvement/automation efforts
• Process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Identify issues and risks and bring inconsistencies and problems to the attention of management
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Prepare incident details for post-mortem incident reviews
• Extract reports and provide a high-level analysis of data for review

ESSENTIAL SKILLS AND QUALIFICATIONS:

• 5+ years of experience in a process mapping, analysis and writing and knowledge of Business Process Modeling Notation (BPMN)
• Lean Six Sigma training and experience leveraging key Lean management tools and methods, preferred
• Proficient using MS Office or Google Documents (Word, Excel, PowerPoint, etc.) required
• Advanced skills using flowcharting software (Lucidchart or Visio) preferred
• Knowledge of process improvement and project management tools and techniques
• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows and proven track record of collaborating with cross-functional groups to produce  results

REPORTING: Senior Director – Service Delivery, and QC Sprint Board Members

TIMING: 10 AM to 7 PM

About Webware.io
Webware.io is a complete tool kit designed to help small businesses easily navigate the digital world. Webware’s technology platform provides everything small businesses need to manage and grow a successful online presence, from designing and building websites and online stores, to SEO Marketing services and creating loyalty programs. With services embedded into the Webware platform, businesses can access all the tools they need from one easy-to-use workspace.