Overview
You must have:
5-8 years experience in managing a portfolio of a large number of mid sized clients/SMEs
2 to 3 years operational experience in the e-commerce industry.
Superlative client management skills and business sense
Excellent communication skills, both in Hindi and English
Superior leadership skills
Ninja-level skills with MS Excel
Exposure to business software like ERPs, Inventory systems, Accounting packages or other such
Number cruncher and Analytical bent of mind
What your job will entail:
Manage and build relations with a portfolio of 500-1000 clients.
Manage a 50-80 member team of Account Manager and Account Executives
Ensure that all the operations and processes of the clients are running smoothly
Handle and resolve escalations
Introduce and implement process improvements
Keep the clients happy and ensure that their business runs smoothly across all marketplaces
– See more at: http://www.browntape.com/pages/jobs/#account_head
About Browntape eCommerce
Browntape.com allows Internet Merchants to harness the power of Multi Channel eCommerce. We have a technology platform that helps merchants on sites like Ebay, Amazon, Flipkart, Snapdeal and many more, manage orders and inventory in one place without the need to log into each site separately.
We are a VC-funded company backed by India's leading early-stage fund Seedfund. With over 2500 clients, Browntape can boast of big names like Coke, Milton, IFB and Siyaram. Our 160 member strong team is headed by some of the coolest guys from IIT, IIM, NIT and Symbiosis.