Overview
Overview
We’re building “Shopify for Travel”. Our customers can get a stunning website for their travel business within minutes; with an online booking engine, a backoffice system, digital marketing tools, and various inventory distribution tools.
What will you be doing
- QA / Testing: Replicate bugs reported by customers, verify bug fixes, test new features before release, and document issues clearly.
- Multi-channel customer support (phone, email, WhatsApp, etc) in a non-scripted process, which involves understanding customer issues, determining the root cause, discussing possible solutions, and finally resolving the problem.
- Hands-on problem solving: understanding & resolving customer issues by replicating them in our test environment and finding solutions (or workarounds).
- On-boarding new customers: initial account configuration, one-time content upload, and training of customers
Why should you apply
- Small team, big opportunity: You will be part of a small, 2-3 member support team. If you get a kick out of learning new things, getting your hands dirty, and getting stuff done – this is the right opportunity for you.
- Embrace the flexibility of a remote-only role, allowing you to work from anywhere
- High level of ownership & independence: We will discuss and set out the goals, but it is you who will come up with the action plan. Enjoy this elbow room to get to your goal, your way.
- Lots of opportunities to learn and grow. You will be working with a plethora of proprietary and third-party digital tools on a daily basis (our own platform, blogging engines, Google Search Console, Google Analytics, subscription billing software, ticketing software, etc)
- Learn practical AI skills: We make extensive use of AI tools across the organization to improve productivity, automate repetitive tasks, and solve problems faster. You will work with these tools daily and learn how to leverage them effectively in customer support, software testing, and operational workflows.
- Develop real world QA experience: Beyond customer support, you will play an important role in testing our software/platform. This is an excellent opportunity for anyone interested in building a career in Software Testing or QA while working on a live product used by real customers.
- Competitive salary: We’re offering best-in-market salaries for the right people.
Who do we think will be a good fit
- Education: B.E. / B.Tech. (in any engineering discipline – CS / IT preferred), or BCA / MCA.
Work Experience: 1 year or more of relevant work experience preferred. - Good communication skills: Strong written and verbal communication skills.
- Enjoy tinkering with new technologies and a knack of figuring things out on your own.
- Working knowledge of modern digital products/tools. Your work will require you to deal with a lot of digital tools, like content management systems, screen capture tools, basic photo editing tools, and basic video editing tools. You need to be able to learn & adapt quickly.
- Comfortable learning and using AI tools. Familiarity with AI tools such as Claude (Code/Cowork/Desktop), or similar AI assistants will be an added advantage.
- Comfortable working with browser based and CLI (command line) tools
- Strong attention to detail and an interest in software testing. You should enjoy identifying issues, reproducing problems, testing fixes, and ensuring things work as expected.
- Any previous experience related to software testing, quality assurance, technical support, web technologies, or troubleshooting will be an added advantage.