Overview
For ERP Product
1. Client Support
Helpdesk & Ticketing: Resolving user queries and technical issues promptly.
Ongoing Assistance: Providing updates, patches, and troubleshooting.
Customer Success: Ensuring clients achieve ROI from ERP usage.
2. Implementation
Requirement Analysis: Understanding client workflows and customizing ERP modules.
System Configuration: Setting up databases, user roles, and integrations.
Data Migration: Safely transferring legacy data into the ERP system using tools.
Go-Live Support: Monitoring performance during rollout.
3. Training
End-User Training: Hands-on sessions for employees to use ERP effectively.
Admin Training: Teaching IT staff to manage configurations and permissions.
4. Demonstration
Product Demos: Showcasing ERP features to prospective clients.
Proof of Concept (POC): Tailored demo environments reflecting client workflows.
Workshops: Interactive sessions to highlight ERP’s value in real scenarios