Overview
Role: Operations Associate
About the Role:
The Operations Associate is a cross-functional role that supports our core mission of simplifying the student housing journey globally. This role combines responsibilities from both catalogue management and booking operations, ensuring that our listings remain accurate and relevant, while also supporting students through their booking journey. You will work closely with internal teams and external partners to deliver a seamless, efficient, and enriching experience for students worldwide.
Core Responsibilities:
A. Catalogue Management & Product Operations:
• Manage and update student housing listings on our website, including updating room types, tenancies, availability, pricing and marketing materials.
• Ensure listings are refreshed regularly to meet market needs and enhance conversion at the bottom of the funnel.
• Evaluate and maintain detailed, accurate, and compelling property information.
• Work closely with teams such as Sales, Partnerships, Product, and Marketing to improve student experience and optimize catalog performance.
B. Booking & Student Support Operations:
• Understand and stay updated on booking processes across all student housing partners on the platform.
• ?Collaborate with Student Support and Partnerships Teams to drive booking conversions and ensure seamless communication with partners.
• Maintain accurate and up-to-date records of booking information and student interactions.
C. Process Improvement & Collaboration:
• Identify opportunities to improve catalog and booking processes to increase performance and operational efficiency.
• Contribute to student testimonials, feedback loops, and other engagement initiatives.
• Support with operational tasks across departments to ensure alignment with overall business goals.
Requirements:
• 2–3 years of experience in catalog management, booking operations, or sales support roles within e-commerce, real estate, hospitality, or student services industries.
• Strong attention to detail and a high degree of accuracy in data handling.
• Excellent communication and interpersonal skills with a student-first approach.
• Comfortable working across different shift timings, including night shifts if required.
• Experience working with cross-functional teams and managing partner relationships.
• Prior exposure to tech-led environments or involvement in product/process improvements is a plus.
• International exposure or having studied abroad is a bonus.
• Knowledge of global education trends and international student markets is an advantage.
About the Company:
We’ve been shaping student housing experiences since 2009 – created the entire industry by building the world’s first student housing platform, that grew into becoming the largest in the world with hundreds of millions of dollars in valuations, backed by tier 1 Global VC funds. Over 10 million students from more than 150 countries used the platform to find accommodation in US, UK, Australia, New Zealand, Canada, and Europe.
As pioneers in this space, our core team is now on a mission to go deeper and wider – to build the world’s largest ecosystem for students which supports student lives with honest solutions.
We successfully launched the new brand – this month with fresh identity, expanded team and a new innovative AI backed product, while some game changing products are being built behind the scenes.
Along with having world’s largest student housing platform, with over one million rooms across key global cities, we are bringing together housing supplies, community, mental well-being and success coaching and more services to support students throughout their entire journey and to fulfil our mission to support students around the world in their journeys towards growth & learning.