Overview
Title: Operations Executive (Chat Process)
Job Type: Work from office
Location: Panjim, Goa
Qualification: Graduate
Salary: 20K
Shifts – (Drop is provided)
1:00 pm to 10:00 pm
2:00 pm to 11:00 pm
3:00 pm to 12:00 am
4:00 pm to 1:00 am
Duties & Responsibilities
• Engage with customers via live chat to provide prompt and accurate assistance,
addressing queries, resolving issues, and ensuring a positive customer experience.
• Amend customer bookings in accordance with their requests, ensuring accuracy and
adherence to company policies and procedures.
• Identify and resolve customer issues and complaints effectively, escalating complex issues
to appropriate channels as needed to ensure timely resolution.
• Communicate with clients through Teams channels to address queries, provide updates
on services, and gather feedback to continuously improve service delivery.
Required Skills
• A good grasp on English, with excellent communication skills.
• An intermediate level of computer literacy with proficiency in MS Office applications,
email drafting and report writing.
• A minimum typing speed of 40 wpm with 100% accuracy.
• Should be an effective team contributor with good interpersonal skills.
• Should be able to prioritize and manage their time as required.
• Analytical approach to work and attention to detail and accuracy.
Preferred Skills
• A basic understanding of contract terminology used in airline/hotel contracts.
• At least one year of work experience within an airline/hotel reservation function.