Customer Relationship Executive

Overview

Job Responsibilities:

• Documenting and following up on important actions and decisions from meetings.
• Coordinating project schedules, resources and information
• Analyze risks and opportunities
• Create a project management calendar for fulfilling each goal and objective.
• Monitor project progress and handle any issues that arise
• Work with the Customer relationship Manager to eliminate blockers
• Must be soft spoken and good in communication.
• Command over written and spoken English.
• Responsible to make calls and answer customer query.
• Good listening and problem solving skills
• Should have proficiency MS Office suite specially advanced Excel usage.
• Coordinate with the Internal team and the Client inorder to meet the deliveries.
• Give customers(users) information with regards to their queries. Helping customers understand the product and answering questions
• Understand web & mobile based applications and also able to test the application/features to provide support to the users
• Manage key operational metrics on Service delivery, TAT management.
• Preparing & maintaining MIS reports.