Hands on experience and expertise of Cisco Devices like Core Switches, ASR routers, ASA firewall, Meraki, Catalyst switches, UCS, Call Manager and Cisco Unity
Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services
Specific knowledge of Ciscos UC portfolio including, but not limited to Communications Manager (CUCM), Unity Connection, Unified Presence (Jabber), Voice Gateways, IP Phone
Understanding of IP Telephony protocols
Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.
Working knowledge on Quality of Service (QoS) and Class of Service (CoS), and VoIP technology
Strong understanding and experience with Network protocols /services/technologies like BGP, OSPF, ISIS, IP/MPLS, QoS, MPLS Traffic Engineering, Multicast, SDWAN and NAT
Hands on experience with Network inventory and Monitoring tools such as LanSweeper, HP Network Node Manager, Solarwinds, Sniffer, PRTG and Cisco Works.
Experience troubleshooting stateful packet flows and common network issues related to packet switching/routing
Network administration/ automation including network hardware, i.e. routers, switches, firewalls, network security devices installs and patch management, Network problem determination and resolution, log analysis, etc.
Good knowledge on authentication methods like Radius & Tacacs.
Review network security threat logs for intrusions and compromises and provide solutions
Proficiency in creating network isolation by way of creating DMZ, VLAN, Micro segmentation
Write well designed, efficient, and readable process documentation following technical documentation standards
Support and maintain existing network infrastructure adhering to SLAs
Drive customer communication during critical events
Seek and participate in support opportunities across the organization
Actively participate in the skill development of your colleagues (workshops, presentations)
Actively contribute to corporate knowledge base
Follow agile practices
A Team player with positive attitude
Excellent interpersonal and communication skills
Open-minded, adaptable to new environments and a quick learner
Education: Bachelor degree in Information Technology, Computer Science, Engineering or a related field
Experience: 6-8 years of hands on experience on Cisco products
Cisco Call Manager and Unity
CCNP Voice Certification
Cisco Video & Unified Communications (Cisco / Microsoft)
Optional skills :
Working hours – US shifts (6:30pm – 3:30am)