Customer Onboarding Specialist

Overview

Job description: 

As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience and onboarding is the first step of that process.

Key Responsibilities

• Customer onboarding with product trainings
• Managing & organizing training programs for partners
• Handling customer queries and issues
• Discussing customer feedback received with product management and internal teams to drive successful product implementation
• Own and manage customer relationships from the point of sale through successful implementation.
• Create initiatives that help the customer define their needs and manage their timeline toward seeing value.
• Work with sales, product management, and support teams to ensure that each piece of the journey meets customer expectations.
• Respond to customer emails, chats, and calls regarding implementation.
• Complete video and phone calls to ensure that customers are supported during the onboarding process.
• Build evergreen content and resources for customers to use for education and to drive rapid product adoption.
• Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
• Create repeatable processes, resources, and frameworks to use when onboarding customers.

Skills & abilities:

• 0-2 years of experience in customer support field
• Skilled in MS office/Excel and data analysis
• Positive attitude and patience
• Good communication skills.
• Should be fluent in speaking English.
• Knowing any of the below languages will be a bonus
• Hindi, Marathi, Kanada, Tamil, Telugu

Location Bangalore or Goa

Salary- Based on the experience