Overview
About Us
At Photojaanic / Tinyko / NVI, our purpose is to help enrich our customers’ lives through customized and personalized products. As part of New Vision, we have been building and operating digital imaging businesses for over 15 years.
We strive to build a caring, customer-centric, and innovative culture, delivering great products at competitive prices. Our head offices are located in Goa and Singapore. We base our decisions on data, continuous learning, and doing what is right for the customer, grounded in workplace respect, teamwork, humility, and curiosity.
About the Role
We are seeking a passionate and proactive Customer Relation Executive to join our team! In this role, you will be the front face of our brand—managing customer inquiries across multiple channels, supporting sales initiatives, and ensuring a seamless experience from product selection through post-sales support.
Key Responsibilities
? Multi-Channel Support: Deliver high-satisfaction customer service across email, phone, live chat, and social media while strictly meeting service SLAs.
? Issue Resolution & Feedback: Resolve complaints professionally using root-cause analysis and analyze customer feedback to drive continuous product and process improvements.
? Pre-Sales & Customization Assistance: Guide prospective customers through product selection, pricing, and customization options to boost sales conversions.
? Order Management & Sales Growth: Assist with order placement, payment verification, and cart recovery, while actively recommending relevant complementary products and offers.
? Cross-Team Collaboration: Coordinate closely with sales, fulfillment, and technical teams to optimize both the sales pipeline and overall service delivery.
Qualifications & Requirements
? Communication: Excellent written and spoken English skills with strong online communication etiquette.
? Sales & Service Aptitude: Basic understanding of customer retention, sales support, and persuasive communication skills.
? Languages (Bonus): Fluency in Hindi, Marathi, English is a strong advantage.
? Skills: High attention to detail, accuracy, multitasking ability, and a proactive problem-solving mindset.
? Interests: A passion for photography, design, or personalized products is a plus.
Position Details
? Location / Work Mode: Work from Office
? Compensation: ?16,000 – ?20,000 per month
About New Vision Imaging P. Ltd.
About Us
New Vision’s purpose is to help enrich our customer’s lives through customized and personalized products. We are a part of New Vision, and have been building and operating digital imaging businesses for over 15 years.
At New Vision, we strive to build a caring, customer-centric, and innovative culture. We strive to give our customers great products at low prices. Our head offices are in Goa and Singapore, We base decisions on data and what’s right for the customer.
Our workplace culture is based on respect for each other in the workplace, teamwork, humility, curiosity, and continuous learning.