Overview
Job Profile
Title: Operations Executive – Chat Process
Job Type: Work from Office Only
Shift Timings: Mon to Fri – Compulsory Weekly Rotational Shift
1 pm to 10 pm, 3 pm to 12 am, 6pm to 3am, 8pm to 5am
Salary: upto 25K Only – Inclusive of PF and ESI
Qualification: HSSC / Graduate / Post Graduate can apply
Location: St. Inez, Panjim, Goa (Near Caculo Mall)
Duties & Responsibilities
* Process Confirmations and Direct contract invoices efficiently and accurately.
* Reconcile VCC transactions on the client system to ensure accuracy and compliance.
* Handle processing of Data Invoices with attention to detail and adherence to procedures.
* Check confirmations in the client system for completeness and accuracy.
* Communicate with clients to address queries promptly and professionally via Teams chat.
* Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
* Maintain records and documentation related to operations tasks for reference and auditing purposes.
* Engage with customers via live chat to provide prompt and accurate assistance, addressing queries, resolving issues, and ensuring a positive customer experience.
* Amend customer bookings in accordance with their requests, ensuring accuracy and adherence to company policies and procedures.
* Identify and resolve customer issues and complaints effectively, escalating complex issues to appropriate channels as needed to ensure timely resolution.
* Communicate with clients through Teams channels to address queries, provide updates on services, and gather feedback to continuously improve service delivery.
Required Skills
* A good grasp on English, with excellent communication skills.
* Good knowledge of computer literacy with proficiency in MS Office applications, email drafting and report writing.
* A minimum typing speed of 30+ wpm with 100% accuracy.
* Should be an effective team contributor with good interpersonal skills.
* Should be able to prioritize and manage their time as required.
* Analytical approach to work and attention to detail and accuracy.