Overview
Job Title: Senior Operations Manager
Location: Panjim, North Goa
Salary: upto 18 LPA
? Required Skills & Experience
Proven experience in Customer Service operations management, with at least 8-10 years in a senior leadership role.
? Strong client management skills and the ability to build and maintain relationships.
? Business Development by increasing existing accounts and maintaining recurring revenues.
? Strong understanding of industry trends, technology updates, and best practices.
? Exceptional leadership, communication, and interpersonal skills.
? Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma – Yellow/Green Belt
? Strategic thinker with a track record of driving operational excellence.
? Good understanding of different functions of outsourcing Operations – QA, Training, MIS.
? Proficiency in data analysis and the ability to use data to make informed decisions.
? Excellent problem-solving and decision-making abilities.
Interested Candidate share CV on greenarrowcareer@gmail.com