Overview
Essential Duties and Responsibilities:
– Ensure all customers vehicles are completed for delivery at the time promised.
– Reduce the vehicle carry over to increase workshop efficiency.
– Analyze repeat jobs (internal and customers reported) and implement countermeasures for improvement.
– Contribute to efficient service operations by reducing the causes of idle time and job stoppages.
– Ensure continued dealership profitability through correct loading of the workshop, based on service capacity and Manpower productivity.
– Monitor job quality through quality control inspections, reports and complaints (PSF/General).
– Ensure accurate recording of Labour billed with respect to time taken.
– Submit timely and accurate warranty claims in line with the warranty policies and procedures.
– Reconcile warranty payments against the warranty ledger and monitor goodwill warranty cases.
– Maintain storage, forwarding and disposal of replaced warranty parts in line with the MSIL warranty guidelines.
– Organize camps/customer meets to enhance customer satisfaction.
– Ensure that the workshop operation meets the requirements of the local environmental authorities.
– Understand and implement all MSIL warranty policies and procedure manual and other policies.
– Actively follow-up on all Recall Campaign as instructed by MSIL.
– Training of the workshop staff as per requirement.