Overview
Job Summary:
We are looking for a motivated and detail-oriented EDI (Electronic Data Interchange) Trainee – Level 1 Technical Support professional to join our team. You will be responsible for assisting in the monitoring, support, and resolution of EDI-related issues, working closely with internal teams and external trading partners.
Key Responsibilities:Monitor EDI transactions and daily processing queues.
Identify, log, and escalate EDI transmission issues to L2 support when required.
Assist in resolving basic EDI errors related to document transmission (e.g., 850, 810, 856, etc.).
Communicate with clients or trading partners regarding basic transmission issues.
Maintain documentation of issues, solutions, and processes.
Coordinate with internal teams to ensure timely resolution of EDI-related issues.
Learn and adapt to different EDI tools, platforms, and protocols (FTP, AS2, VAN, etc.).
Required Skills:Basic understanding of EDI and data formats like X12, EDIFACT (preferred but not mandatory).
Familiarity with XML/CSV/Flat Files.
Good analytical and problem-solving skills.
Excellent communication and customer service skills.
Willingness to work in rotational shifts or on-call support as needed.
Eligibility & Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field.
Quick learner with interest in EDI/technical support.
Prior internship or exposure to technical/customer support is a plus.
What We Offer:Training and mentorship in EDI and technical support.
Opportunity to grow into L2/L3 roles.
Collaborative and inclusive work culture.
About Tangentia
Tangentia is headquartered in Toronto, Canada, Tangentia has associates & ecosystem partners operating globally.Tangentia is a leading boutique consulting, technology and outsourcing firm with a comprehensive portfolio of solutions that can bridge the most challenging technology gaps while creating significant cost efficiency. As a Premier Partner of IBM, Tangentia’ s areas of focus include e-Commerce, B2B and EDI, Enterprise & Cloud Security (IAM), Service Oriented Architecture (SOA), Cloud Infrastructure and Cloud Integration, Business Analytics (BA) and Application Development across multiple industries like Banking & Financial Services & Insurance(BFSI), Retail, Consumer Packaged Goods (CPG),Telecom, Healthcare and Government.