This position is an essential support role in the Webware.io organization. This role is responsible to devise and implement systems and procedures to meet our quality goals of the organization. You will lead a team and be responsible to develop and implement processes for measuring the quality for our operational teams, investigate gaps, provide insights and drive improvements to quality of operational processes.
DUTIES & RESPONSIBILITIES:
Manage a team that builds quality measurement and solutions to drive operational excellence
Develop a team focused on identifying actionable insights through data, making recommendations to improve quality and our quality systems and holding our operations teams accountable to targets
Provide mentorship, guidance, and recognition to team members while fostering their career development
Implement and drive operational cadences, such as holistic monitoring, reporting of quality metrics, gaps and drive accountability across Operations to meet or exceed quality measurement targets
Conduct urgent, time-sensitive investigations of quality issues to determine root cause and recommend corrective action
ESSENTIAL SKILLS AND QUALIFICATIONS:
6+ years of experience in a quality control/quality analysis, analytics, or project management environment
2+ years people management
Experience in a complex fast paced environment
Proven track record of collaborating with cross-functional groups to produce meaningful results
Must be excellent with MS-Excel, MS-PowerPoint and Google Sheets & Slides.
Ability to present and visualize data to draw insights
Analytical thinking and interpersonal skills are critical to the role
EXPERIENCE: 6-8 Years experience
REPORTING: Senior Director – Service Delivery, and QC sprint Board Members
TIMING: 10 AM to 7 PM
Webware.io is a complete tool kit designed to help small businesses easily navigate the digital world. Webware’s technology platform provides everything small businesses need to manage and grow a successful online presence, from designing and building websites and online stores, to SEO Marketing services and creating loyalty programs. With services embedded into the Webware platform, businesses can access all the tools they need from one easy-to-use workspace.