This position has been filled


POSITION: Junior Technical Support Executive



REPORTS TO: I.T. Operation Manager

Time: 6 pm to 2.30 am (NIGHT SHIFT)


  • Managing and troubleshooting domains and user accounts
  • Handle all IT related issues/problems which may occur during day to day operation.
  • Support Sales team in all aspects related to server
  • Providing all types of technical support regarding to network and computer and software, internet and internet problems as well as speed issues, voip issues and software upgrades/updates.
  • Troubleshoot and fix the issues including PC and Laptop, all IT device
  • Deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of production, or to enable members of staff to use their computer again.
  • Considerable user contact is usually required
  • If you have responsibility for hardware or networks, you may have to lift and carry equipment and stretch to access items in awkward places. Employee is expected to maintain a reasonable standard of smartness
  • Travel within a working day is sometimes needed and may be required at short notice.


  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
  • Ability to work well in a team
  • Problem solving skills
  • Ability to prioritize your workload & attention to detail.


  • Configuration/troubleshooting of Router
  • Configuration/troubleshooting of wifi devices
  • Configuration/troubleshooting NAS devices
  • Knowledge on electrical power supply AC/DC /ups/inverter
  • Configuration of laptops for different users (software/hardware requirement)
  • Troubleshooting for IT related issues faced by users.
  • Installation & configuration of different software applications

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