POSITION: Junior Technical Support Executive
LOCATION: PANJIM, GOA
REPORTS TO: I.T. Operation Manager
Time: 6 pm to 2.30 am (NIGHT SHIFT)
JOBS & RESPONSIBILITIES:
- Managing and troubleshooting domains and user accounts
- Handle all IT related issues/problems which may occur during day to day operation.
- Support Sales team in all aspects related to server
- Providing all types of technical support regarding to network and computer and software, internet and internet problems as well as speed issues, voip issues and software upgrades/updates.
- Troubleshoot and fix the issues including PC and Laptop, all IT device
- Deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of production, or to enable members of staff to use their computer again.
- Considerable user contact is usually required
- If you have responsibility for hardware or networks, you may have to lift and carry equipment and stretch to access items in awkward places. Employee is expected to maintain a reasonable standard of smartness
- Travel within a working day is sometimes needed and may be required at short notice.
- The ability to think logically
- A good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
- Ability to work well in a team
- Problem solving skills
- Ability to prioritize your workload & attention to detail.
TECHNICAL SKILLS REQUIRED:
- Configuration/troubleshooting of Router
- Configuration/troubleshooting of wifi devices
- Configuration/troubleshooting NAS devices
- Knowledge on electrical power supply AC/DC /ups/inverter
- Configuration of laptops for different users (software/hardware requirement)
- Troubleshooting for IT related issues faced by users.
- Installation & configuration of different software applications
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