Overview

POSITION: Junior Technical Support Executive

DEPARTMENT: I.T.

LOCATION: PANJIM, GOA

REPORTS TO: I.T. Operation Manager

Time: 6 pm to 2.30 am (NIGHT SHIFT)

JOBS & RESPONSIBILITIES:

  • Managing and troubleshooting domains and user accounts
  • Handle all IT related issues/problems which may occur during day to day operation.
  • Support Sales team in all aspects related to server
  • Providing all types of technical support regarding to network and computer and software, internet and internet problems as well as speed issues, voip issues and software upgrades/updates.
  • Troubleshoot and fix the issues including PC and Laptop, all IT device
  • Deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of production, or to enable members of staff to use their computer again.
  • Considerable user contact is usually required
  • If you have responsibility for hardware or networks, you may have to lift and carry equipment and stretch to access items in awkward places. Employee is expected to maintain a reasonable standard of smartness
  • Travel within a working day is sometimes needed and may be required at short notice.

SKILLS REQUIRED:

  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
  • Ability to work well in a team
  • Problem solving skills
  • Ability to prioritize your workload & attention to detail.

TECHNICAL SKILLS REQUIRED:

  • Configuration/troubleshooting of Router
  • Configuration/troubleshooting of wifi devices
  • Configuration/troubleshooting NAS devices
  • Knowledge on electrical power supply AC/DC /ups/inverter
  • Configuration of laptops for different users (software/hardware requirement)
  • Troubleshooting for IT related issues faced by users.
  • Installation & configuration of different software applications

About Webware.io

Webware.io is a complete tool kit designed to help small businesses easily navigate the digital world. Webware’s technology platform provides everything small businesses need to manage and grow a successful online presence, from designing and building websites and online stores, to SEO Marketing services and creating loyalty programs. With services embedded into the Webware platform, businesses can access all the tools they need from one easy-to-use workspace.

View more jobs at Webware.io