DUTIES & RESPONSIBILITIES:
- Develop training content according to the requirement.
- Prepare the training calendar and plan monthly training sessions.
- Conducting training sessions for the team.
- Ensure entire team meets company standards through effective training in accent and language.
- Monitor calls and share feedback with the Head of the Department.
- Providing floor support and maintaining floor decorum at all times.
- Understanding needs and conducting refresher training.
- Analyse and share monthly training report to the head.
- Should manage a training batch of at least 20-25 employees.
- Coach and provide training on voice & accent.
ESSENTIAL SKILLS AND QUALIFICATIONS:
- 5+ years of training experience
- Strong hold of the language (English) and good knowledge of grammar, pronunciation, spellings, and vocabulary.
- Strong interpersonal skills
- Influential speaker
- Extensive knowledge of linguistics speech patterns and acquisition of foreign accents
- Understanding of speech therapy techniques for voice and accent training
- Good teaching methodology
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