• Develop training content according to the requirement.
  • Prepare the training calendar and plan monthly training sessions.
  • Conducting training sessions for the team.
  • Ensure entire team meets company standards through effective training in accent and language.
  • Monitor calls and share feedback with the Head of the Department.
  • Providing floor support and maintaining floor decorum at all times.
  • Understanding needs and conducting refresher training.
  • Analyse and share monthly training report to the head.
  • Should manage a training batch of at least 20-25 employees.
  • Coach and provide training on voice & accent.


  • 5+ years of training experience
  • Strong hold of the language (English) and good knowledge of grammar, pronunciation, spellings, and vocabulary.
  • Strong interpersonal skills
  • Influential speaker
  • Extensive knowledge of linguistics speech patterns and acquisition of foreign accents
  • Understanding of speech therapy techniques for voice and accent training
  • Good teaching methodology

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