Responsibilities and Duties
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced.
- Provide remote support delivery and perform problem cause analysis.
- Collaborate with colleagues and other internal organisations to provide support service.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution.
- Provide direct technical assistance to customers via Skype, email, and chat.
Required Experience, Skills and Qualifications
- Preferably upto 2 years of experience in Technical Support role.
- Working knowledge of APIs and their integration.
- Ability to resolve urgent customer issues in the most timely and effective manner possible.
- Ability to work well in a fast-paced environment and demonstrable ability to handle various tasks with changing priorities.
- Ability to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Knowledge of APIs and ability to work with them.
Preferred Skills & Expertise
- Questioning/probing skills, as relevant to the issue and level of the issue reporter.
- Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
- Utilise available time efficiently in order to achieve effective and efficient results.
- 5 Day Work Culture
- Salary offered is as per industry standards
- Medical Insurance
- Provident Fund Scheme
- Employee Engagement: Fun Fridays, Birthday celebrations, Annual outing
- Employee Referral Plans
- Annual bonus policy
About CodeMax IT Solutions Pvt. Ltd
About CodeMax (www.cdmx.in)
CodeMax is an IT software development firm that is part of an international group of companies. We believe in high quality, optimised and sophisticated code while keeping the UI clean and user-friendly. We believe in constant development of ourself by learning new technologies and tricks every day.
We are headquartered in Goa, and we have expanded to Mumbai as well. We would really appreciate an employee with skills and knowledge like yours, in order to achieve a promising future for both of us.
Visit www.cdmx.in for more information.